MFA Setup Instructions

What is MFA?
MFA adds an extra security step when you log in. As well as your email and password, you confirm it's really you with a second method, such as a code from an authenticator app or a code sent to your phone.

Why it matters: even if someone gets hold of your password, they can't get into your account without completing this second step.

Set Up the Authenticator App for MFA

Step 1: Download an authenticator app

1. On your phone, open the App Store (iPhone) or Google Play Store (Android).
2. Search for an authenticator app, such as Google Authenticator, Microsoft Authenticator or Authy.
3. Tap Get or Install.
4. Open the app once it's installed.

Step 2: Link the app to Loop IQ

1. On the Loop IQ setup screen, find the QR code.
2. In your authenticator app, tap + or Add account.
3. Choose Scan a QR code. The wording may differ slightly depending on the app.
4. Point your phone's camera at the QR code on your screen until it's recognised.

Can't scan the QR code? In your authenticator app, choose the option to enter a setup key manually, then type in the key shown on the Loop IQ screen.

Enter the verification code

1. Your authenticator app will now show a 6-digit code for Loop IQ.
2. Go back to the Loop IQ setup screen.
3. Enter the code exactly as it appears in the app.
4. Click Submit.

Tip: codes refresh about every 30 seconds. If yours changes before you submit, enter the new one.

Finish setup

Once your code is accepted, you'll see a confirmation message and be taken back to the Loop IQ login page.

MFA is now switched on. Each time you log in, you'll need your password and a code from your authenticator app.