FAQs

I didn't receive my MFA code.

Check your mobile signal and spam/junk folders (for email-based codes). If the issue persists, request a new code or contact your workspace administrator.

My temporary password has expired.

Contact your workspace administrator to have a new user invitation issued.

I lost access to my authenticator app / device.

Ask your workspace administrator to reset your MFA from Settings → Security → Reset MFA, then complete authenticator setup again.

The verification code was rejected.

Authenticator codes typically expire every 30 seconds. Make sure the time on your mobile device is synced automatically, and re-enter the current code before it refreshes.