FAQs

A user can't see a menu or feature they need.

Check the role assigned to the user against the Role–Permission Matrix. Update the role's permissions or assign a different role, then have the user log out and back in.

I can't delete a role.

Roles currently assigned to one or more users may need to be reassigned before deletion. Confirm no active users depend on the role, then retry from the three-dot menu.

My filtered audit log search returns no results.

Confirm the date range, event type, and module filters are not overly narrow. Broaden the date range and try again.

The exported audit log is missing detail I can see on screen.

The exported Excel file contains additional columns beyond what is shown in the Help Center guides — check all columns/tabs in the exported file.