Support History

Open: your ticket has been received and is being looked at.
Awaiting your reply: the support team needs more information from you.
Solved: the issue has been resolved.

From the left menu, click Help & Support (1), then open Support History to see all your submitted tickets.
Click the ticket you want to view (2).
Use the Ticket details panel (3) to check the status, ticket number and when it was last updated.
To follow up, type your message in the reply box, add an attachment if needed, and click Send reply (4).

Ticket statuses

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